Terms and conditions

Complaints

If there is anything wrong with the item, please send an e-mail to [email protected]

 

When you shop at livston-cph.com, you have a 24-month warranty. This means that you can have the item repaired, exchanged, refunded or a reduction of the price, depending on the specific situation. This means that you can have the item repaired, exchanged, refunded or a reduction of the price, depending on the specific situation.

 

Of course, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect application of the product or another damaging behavior.

You must complain within a “reasonable time” after you have discovered the defect. If you are complaining within 2 months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will, of course, refund your (reasonable) shipping costs.

 

When you return an item, please give a detailed description of what the problem is.

Note! We do not accept packages sent C.O.D. or similar.

Remember that the item must always be returned well packaged, and please get a proof of posting receipt, so that we can reimburse your shipping costs.

 

Cancellation

You have the right to cancel your purchase within 14 days, during which you must inform us that you wish to use your right of cancellation and you will then have 14 days to return the package.

For purchases of custom-made posters, such as Anniversary Posters, you renounce your right of cancellation. Marketing Act.

You have the option to cancel your purchase even if the items packaging has been opened and the item was tired to the extent that corresponds to trying the item in a physical shop.

If the item is used beyond the equivalent of trying the item in a physical shop, there will be a specific assessment of what the item can be sold for to another consumer. An impairment will not be reimbursed. An impairment will not be reimbursed.

 

However, you must be aware of the following restrictions:

In the case of other items, the rule applies that the item must be unused and returned in the original packaging.

If you are exercising your right of cancellation, you will get your money reimbursed after we have received the item and had the opportunity to inspect it. The money will be deposited into your bank account as soon as we have received your bank details. The money will be deposited into your bank account as soon as we have received your bank details.

The money will be deposited into your bank account as soon as we have received your bank details. When returning items, you are liable for the return shipping. Contact us for a return address.

 

Livston.dk is a part of Furland & Co.

CVR: DK19102475

Mail: [email protected]

Bank details: Handelsbanken Reg. 0890 Account No. 1052094

 

Shipping

All items are shipped by Royal Mail 1-3 weekdays from received order. For special orders you will receive mail with expected delivery date.

We take reservations for sold out goods or delays caused by Royal Mail. You will be notified by email when your order is shipped.

For shipments to other European countries, we use Royal Mail.

 

If you do not get your ordered item from the pick-up location and you will be sent back to Livston Copenhagen, you will be charged a new shipping fee.

The delivery of items from Livston.dk is considered as completed when the customer has received the items.
Items are shipped as a tracked package by Royal Mail.

 

You are responsible for downloading the item from the pickup location within the specified time period, which is indicated by SMS or email. If the item is not collected and returned to Livston Copenhagen, you will be charged a new shipping fee.

 

Payment

You can pay with Apple Pay, Mastercard, Visa, JCB, American Express and UnionPay in our webshop.

When you pay with Apple Pay, Dankort, MobilePay, Mastercard, Visa, JCB, American Express and UnionPay, we reserve the amount on your card when you complete an order with the card. The amount is deducted from your account when we have dispatched your order.

We do not accept C.O.D. orders or bank transfers.

 

Prices

All prices include VAT and in Pund Sterling.

Shipping: There is free shipping without delivery at purchase min. £50. However, when purchasing frames. 

Reservations are made for sold out goods, discontinued goods, printing errors and price changes.

EU shipments
Shipping to EU costs £10 kr.

 

Privacy policy

When you visit livston-cph.com, we automatically collect data about you and your use of the website, for example, about the type of browser you are using, what search terms you use on our website, your IP address, including the location of your network, and data about your computer.

The purpose is to optimise the user experience and the website’s function, as well as to do targeted marketing, including retargeting via Facebook and Google. This processing of data is necessary for us to improve the website and show you relevant offers. 

 

When you purchase a product or communicate with us at livston.dk, we will collect the data that you give, for example, name, address, e-mail address, telephone number, method of payment, information about what products you buy, as well as information about the IP address from which the order is made. 

This processing of data is necessary for us to improve the website and show you relevant offers. Information about your purchases can also be processed to comply with legal requirements, including accounting and accounting. For purchases, the IP address is collected for that purpose and in order to safeguard our interest in preventing fraud.

When you sign up for our newsletter, we collect information about your name, if any. Gender and email address.

The purpose is to take our interest in providing newsletters to you.

 

Recipients of personal data

Information may be left to external partners who process the information on our behalf. We use external collaborators for, among other things, technical operations and improvements to the website, sending newsletters and targeted marketing, including retargeting, as well as for your assessment of our company and products. The data processors shall not use the information for any purpose other than the performance of the agreement with us, and shall be subject to confidentiality. We have entered into written data processing agreements with all processors who process personal data on our behalf.

Two of these data processors, Google Analytics v/Google LLC. and Facebook Inc. is established in the United States. The appropriate safeguards for the transfer of data to the United States are ensured through the data processor’s certification under EU-U. S. Privacy Shield, cf. The nature of the EU personal data regulation. 45. 

Copy of Google LLC certification can be found here:Https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

 

copy of Facebook INC. ‘s certification can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.

Your rights

In order to provide transparency regarding the processing of your information, we must inform you of your rights as a data controller. 

The right of Insight 

You are entitled at any time to ask us for information about, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal data and recipients of information are possible. and information on the origin of the information. 

You have the right to be provided with a copy of the personal data that we process about you. If you would like a copy of your personal data, please send a written request to [email protected] You may be asked to prove that you are the you give out to be.

Right of reply 

You have the right to have incorrect personal data about yourself rectified by us. If you become aware that there are errors in the information that we have registered about you, you are encouraged to contact us in writing so that the information can be corrected. 

Right to Erasure 

In some cases, you have the right to have all or some of your personal data deleted by us, e.g. if you revoke your consent and we have no other legal basis to continue processing. To the extent the continued processing of your information is necessary, for example, in order for us to be able to comply with our legal obligations, or to be able to determine, assert, or defend the claims, we are not obligated to delete your personal data. 

The right to restrict treatment to storage 

In certain cases, you have the right to restrict the processing of your personal data to only storage, e.g. if you believe that the information we process about you is incorrect. 

Right to data portability 

In certain cases, you have the right to have personal data that you have provided to us, provided in a structured, commonly used and machine-readable format, and have the right to transfer this information to another data controller.

The right to Object 

You have the right at any time to object to our processing of your personal data for the purposes of direct marketing, including the profiling that is made in order to be able to target our direct marketing.

You also have the right, at any time, to object to the processing of your personal data that we make on the basis of our legitimate interests for reasons connected with your personal situation.

The right to revoke consent

You have the right at any time to revoke any consent you have given us to a given processing of personal data, including to the profiling that is made by you as a member of the Customer club. If you wish to revoke your consent, please contact us at [email protected]

The right to appeal 

You have the right to lodge a complaint with the DPA at any time, Borgergade 28, 5, 1300 Copenhagen K of our processing of your personal data. Complaints can, among other things, be filed by mail [email protected] or telephone + 45 33 19 32 00.

Deletion of personal data

Information collected about your use of the website cf. Section 2.1. be deleted at the latest when you have not made use of the website for 26 months. 

Information collected in connection with your subscription to our newsletter will be deleted when your consent to the newsletter is withdrawn, unless we have another basis for processing the information. 

Information collected in connection with purchases you have made on the website cf. As a starting point, section 2.2 will be deleted 3 years after the end of the calendar year in which you made your purchase. However, information may be stored for a longer period of time if we have a legitimate need for longer storage, for example if it is necessary for legal claims to be determined, invoked or defended, or if storage is necessary for us to be able to comply with legal requirements. Accounting material is retained for 5 years until the end of a financial year in order to meet the requirements of the Accounting Act.

Security

We have implemented appropriate technical and organisational security measures to prevent personal data being accidentally or unlawfully destroyed, lost, altered or impaired and against the knowledge or misuse of unauthorized persons.

Only employees who have a real need to access your personal data to do their work have access to them.

Contact

Furland & Co. Is the data controller for the personal data collected through the website.

If you have questions or comments about this privacy policy or wish to make use of one or more of your rights described in section 4, please contact:

Livston CPH
Langebjergvaenget 2
4000 Roskilde
Denmark
[email protected]

Within the same VATno, you’ll find Permild & Rosengreen, Livston CPHog Livston CPH UK.

 

Cookies

The website uses “cookies”, which is a text file that is stored on your computer, mobile or similar for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as Virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, ads may become less relevant to you and perform more frequently. In addition, you may not be able to perform optimally and that there is content that you cannot access.

The website contains cookies from third parties that may include, to varying extents:

  • Google INC.
  • Facebook INC.

Personal data

generally Personal data are all kinds of information that can be attributed to you to some extent. By using our website we collect and process a number of such information. This, for example, is by Alm. Receipt of content If you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, other use of services or make purchases through the website.

We typically collect and process the following types of information: a unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, as well as which pages you click (Interests). To the extent that you expressly consent to do so, and even enter the information, you will also receive your name, phone number, email address and payment information. This will typically be in connection with signing up or purchasing.

Security We have taken technical and organizational measures to prevent your information from being accidentally or unlawfully deleted, published, Lost, degraded or accessed by unauthorized persons, or otherwise treated in violation of Legislation.

Publisher The website is owned and published by:

Furland & Co.
Long Mountain, 19 E
4000 Roskilde
Phone: +45 7199 0218
E-mail: [email protected]